System Implementation Specialist
Amanda didn’t come to Acorn looking for just another role. She came looking for a system that made sense.
In her second week as a System Implementation Specialist, she’s already focused on helping clients navigate the platform with confidence while contributing to improvements that make the system stronger over time. Her work centers on supporting users, answering questions, and helping teams get the most out of Acorn from day one.
What drew her in was a single line.
A quote from CEO Matt Jansen that reflected what she had seen across healthcare for years: “We’ve normalized ambiguity in a process that directly impacts access, revenue, and risk.” That clarity of perspective made the decision easy. She wanted to be part of a company working to fix it.
Amanda’s approach is grounded in people as much as process. She focuses on creating an environment where users feel supported and comfortable asking questions. Because when teams are confident in how systems work, they engage more deeply, workflows improve, and better outcomes follow.
Her interest in credentialing is rooted in how systems connect. She’s particularly energized by the alignment of data across sources like CAQH and state licensing, and how that alignment creates a more reliable, scalable foundation for healthcare operations.
That perspective comes from experience.
Before joining Acorn, Amanda worked in patient experience and population health, supporting individuals after hospital discharge and helping ensure they had the resources needed to recover at home. Over time, she became increasingly focused on the systems behind those experiences, leading process improvements, audits, and internal education programs.
She’s seen firsthand how something as foundational as clean credentialing data can directly impact patient access. In working on provider directory cleanup efforts, she saw how accurate information about provider scope and specialties helps patients find the right care faster.
For Amanda, credentialing isn’t a back-office function. It’s the cornerstone of how healthcare organizations operate. It supports compliance, enables safety, and creates the foundation for everything else to work.
What she sees across the industry today is a tension between past and future. Many organizations are still operating within legacy processes while cautiously stepping toward new technology. That hesitation, often driven by uncertainty, can slow progress.
At Acorn, she sees a different approach.
A system that improves accuracy and efficiency while empowering the people who use it. A platform that enhances the work rather than replacing it. And a team that is focused on building for what healthcare needs next.
Outside of work, Amanda enjoys spending time walking her dog, Prince, and recharging in ways that keep her grounded.
What keeps her at Acorn is simple. A future-focused team, a culture where questions are encouraged, and a shared commitment to finding better solutions for healthcare.
